Your OneCard…now available in Apple Wallet, Google Wallet and Samsung Wallet!
The OneCard is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy or other eligible Android phones at readers across campus to conveniently use your OneCard Mobile Credential. Your Mobile Credential acts just like your physical card (except for Gator Pass transit functions) and now you can add it to your preferred digital wallet.
Getting Started
Minimal set-up is required to use your Mobile Credential. Most users can begin using their Mobile Credential on their phone in minutes. A San Francisco State University account and an approved photo are required.
If you already have an approved photo in the OneCard system go to the appropriate User Guide below for instructions on downloading your Mobile Credential.
Photo Submission/Preparation (Student Process)
Once you have received your CloudCard Online Photo Submission access, please upload a photo to be displayed on your OneCard Mobile Credential. The submitted photo must follow passport requirement standards.
- Photos will generally be approved within one to five business days.
- If you haven’t done so already, set up your SFSU email access and multi-factor authentication login.
Using Your Mobile ID on and Around Campus
Download the "Transact eAccounts" app on your phone to get started on your Mobile Credential Registration.
To access the full User Guide and FAQs for each of the available digital wallets, please use the links below:
Photo Submission/Preparation (Staff and Faculty Process)
Staff will have to complete the HR onboarding process first in order to receive an SF State account. Once you have an account, please visit the OneCard Office to begin your OneCard creation process.
Frequently Asked Questions
Contact the OneCard Office at onecard@sfsu.edu.
The physical SFSU OneCard is required to use the Gator Pass transit program (students only). We also recommend you retain your physical OneCard as a back-up should you lose your mobile device.
Yes, your physical OneCard will continue to function after you have added your Mobile Credential to your device. You will also need your physical card to use the Gator Pass transit program (students only). Remember, the Mobile ID is a privilege and benefit of being part of the SFSU community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Securing Your Account
- During regular business hours, visit the OneCard Office at the Student Services Building to notify us to deactivate your OneCard account. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- In the Transact eAccounts web version:
- Select Card Services.
- Select Deactivate Card.
- Select the credential to deactivate and click on “Deactivate Card”.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- You can see additional instructions for Lost/Found Apple devices and Find My iPhone on the Apple website.
- You can see additional instructions for Lost/Found Samsung devices and SmartThings Find on the Samsung website.
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts web version:
- Select Card Services.
- Select Activate Card.
- Select the credential to reactivate.
- You will receive a confirmation email. Only the selected card will be reactivated.
Managing Your Account
You can change your preferred name by selecting the names button under the personal information section in your Student Center account page.
In order to change your legal name, you will need to submit a name change form along with the required verification documents to the Registrar's Office. After submitting the form, you can visit the OneCard Office to make sure that the updated name is in effect.
Mobile Credential will only display your Gator Dollars account as that is the main campus currency. You can view your Flex Dollars balance by visiting the Add Value Stations around campus and selecting balance inquiry or by asking the cashiers at Monarca Dining Hall and Bricks to check your balance.
A negative balance will appear on your account if a transaction that cost more than what you have in your account balance is processed. You can visit the OneCard Office to take a look at your transaction history and see which transaction caused the negative balance.
If you are attempting correct a payment made on the same day, the participating retail locations should have the ability to void your transaction and process your payment using your OneCard.
If you are attempting to correct a payment made on a previous day, you will need to contact the participating retail locations to see their sales policy as the vendors may have different policies on making changes after the day of the transaction.
Your Mobile ID will expire once you are no longer a student at SFSU. That being said, your student account will never expire. If you have remaining Gator Dollars balance on your OneCard, you can submit a Gator Dollars refund request form to the OneCard office or contact us so we can temporarily activate your Mobile Credential so you can use up the funds on campus.