How Do I Upload a Photo?
- Go to the CloudCard Online Photo Submission page and request access using your SF State email account. If you don’t have access, email the onecard@sfsu.edu and provide your ID number and SF State email address to request that a CloudCard account be created for you.
- Go to your SF State email and click on the photo submission access link. If you can’t find it in your inbox, it might be in your junk mail.
- Submit your ID photo in the first upload box. The photo must adhere to passport photo criteria.
- Submit your supporting document in the second upload box. This can be a photo of your ID, driver’s license, passport or high school ID.
- Click on “Submit and Exit” at the bottom of the second submission page once the two photos have been uploaded.
- Check your SF State email to see if your submission was approved or denied.
If your submission is approved, the OneCard Office will create your OneCard and email you when it’s ready to be picked up. (ID cards will not be mailed.) If denied, you will be given the reason for the denial and a link to try again.
Remember: This is a one-time photo submission process for new students only. OneCard ID cards never expire, and continuing students do not get new ones. Once your photo is approved, it can’t be changed and will remain for your entire time at SF State.
Help! I Tried Entering My Email and It Didn’t Work!
Having trouble getting the system to accept your email? Make sure you’re using your SF State-issued email (ending in @mail.sfsu.edu or @sfsu.edu) to request access.
If you’re having login issues with your SF State-issued email, consult the Information Technology Student Email Guide for instructions.
Still having trouble? Our system might have not been updated with your information to allow you to request access yet. Please email the OneCard Office if you are having issues getting access with your SF State email address.
Help (Again)! My Photo Keeps Getting Denied!
If your photo has been denied, you will be notified through email with a reason. Please make sure your photo meets the criteria of an acceptable photo.
There are two photos you will need to submit:
- A photo of yourself following the passport standard
- A photo or scan of a supporting document, such as a driver’s license, state ID, previous school ID or passport
Follow the criteria:
- The portrait photo should only show head to chest. The entire head must be visible and close to the center of the photo.
- The photo should be taken against a one-color, plain, light background or wall. No cluttered background.
- It must be a color photo.
- It must not include sunglasses or hats. Garments worn for religious purposes are acceptable.
- The body and head must be directly facing the camera. The head should not be tilted.
- Eyes should be open and looking at the camera.
- The photo should not have glare or bad lighting.
- No photo filters.