New Students/First OneCard

For newly admitted students, the first OneCard is free. Here’s how to get the process started:

  • Go to the CloudCard Online Photo Submission page and request access using the letter format your SF State email account (first name initial, last name If you can’t get access via the website, email us at and provide your ID number and SF State email address to request that a CloudCard account be created for you.
  • Go to your SF State email and click on the photo submission access link. If you can’t find it in your inbox, it may be in your junk mail.
  • Submit your ID photo in the first upload box. The photo must adhere to passport photo criteria.
  • Submit your supporting document in the second upload box. This can be a photo of your ID, driver’s license, passport or high school ID.
  • Click on “Submit and Exit” at the bottom of the second submission page once the two photos have been uploaded.
  • Check your SF State email to see if your submission was approved or denied. If approved, you will be notified when your OneCard is ready to be picked up. If denied, you will be given the reason of the denial and a link to try again. 

Please note: Once the photo is approved, it cannot be changed and will remain for your entire time at SF State. So make sure you like it!

Example of a SF State student OneCard

Replacing Your OneCard

Has your OneCard been lost, stolen or damaged? Go to the Lost/Stolen Card page.