Replacing Your OneCard
If your OneCard is damaged or not working, you will be able to trade in your ID card for a new one free of charge.
Please note that the OneCard Office no longer prints physical ID cards with Clipper functions included. We now only print student IDs that may be used just for on-campus services, not for transportation. You will have to set up the Gator Pass transit benefits on a Clipper card of your own! Click here for instructions.
If you need to replace a lost or stolen student ID card, you will need to pay an up-front administrative fee of $20 plus a card fee of $2 ($22 total). This can be done in person at the Bursar’s Office with cash or check or online by accessing the "Make a Payment" page on your Student Center. If you choose to pay this fee online, it will be under the Miscellaneous Fees option. After this payment is made, please show the receipt in person at the OneCard Office (Student Services Building, Room 103D) and your replacement ID card will be issued right away.
Free Alternative to Replacement Card
If you are a student and need to replace a lost or stolen card, you can set up Mobile ID and add the Gator Pass onto your mobile device free of charge!
Instructions for Online Payment
- Select the “Make a Payment” link in your Student Center.
- Select the “Make a Payment” tab once you are in the CashNet online payment page.
- Select “Miscellaneous Fees” from the available items.
- Add “Replacement Fee for OneCard Gator Pass” to your cart and complete the payment process.
- Show the receipt or electronic receipt to the OneCard front desk.
Staff and faculty who need a replacement card should come to the OneCard Office to have one created.
Securing Your Account
- During regular business hours, visit the OneCard Office at the Student Services Building to notify us to deactivate your OneCard account. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- In the Transact eAccounts web version:
- Select Card Services.
- Select Deactivate Card.
- Select the credential to deactivate and click on “Deactivate Card”.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- You can see additional instructions for Lost/Found Apple devices and Find My iPhone on the Apple website.
- You can see additional instructions for Lost/Found Samsung devices and SmartThings Find on the Samsung website.
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts web version:
- Select Card Services.
- Select Activate Card.
- Select the credential to reactivate.
- You will receive a confirmation email. Only the selected card will be reactivated.