***Gator Dollar refund requests may be submitted in person at the OneCard Office or online at onecard@sfsu.edu. Eligible Gator Dollar refunds are subject to a $20 administrative fee. Approved refunds will be paid by check through normal University procedures and may take up to 4 (four) weeks to process.
Refund Restrictions
- Gator Dollar balances prior to the consolidation of Gator Dollars and BayBuck$ into one campus debit account are not refundable.
- Gator Dollar amounts deposited by campus departments and programs (such as Housing, Guardian Scholars, etc.) are non-refundable.
- Guest cards are non-refundable.