Each student at San Francisco State University receives a OneCard/ Gator Pass—a multi-purpose ID card, which must be presented to enter various campus facilities, and obtain certain services, such as checking out library books, accessing computer labs, and using the transit benefits available to SF State students on MUNI and BART.
Your OneCard may be deactivated and/or confiscated if inappropriate or illegal use is reported. Reactivation of your OneCard is dependent upon approval by a supervisor. Should your card be deactivated and/or confiscated, the Replacement Card Fee, set out below, will apply.
This account is a record of your money deposited into your Gator Dollars account. The money is available for purchasing products and services (other than transit fare payments) wherever the OneCard is accepted. You do not earn interest, you may not use the OneCard as a credit card, nor to obtain cash, and you may not transfer your account. You may make a deposit by MasterCard or Visa by logging onto the Online Card Office or with cash at any Add-Value Stations. The following website lists locations: http://onecard.sfsu.edu/add-value. No change is given at these stations. Cash deposits at any station will be available immediately on your Gator Dollars account. Statements of monthly account activity are available from the OneCard Office.
Lost, Stolen or Damaged Cards
If your OneCard/ Gator Pass is lost, damaged, or stolen you must take two steps:
First, you must immediately report any lost or stolen OneCard in person or by logging onto the web site at http://onecard.sfsu.edu/policies-fees to suspend your card. You will be responsible for all usage of your OneCard prior to reporting its loss or theft to the OneCard Office. We cannot re-activate a lost or stolen card if a replacement has been issued. All replacement OneCards/ Gator Passes are subject to a $20 Administrative Fee, plus a $2.00 card fee. Only in the event of a theft, you may submit a petition to waive/refund the Administrative Fee. The petition must be accompanied by an official copy of the police report in order to be reviewed by the Registration Appeals Committee. More information about this process can be found at the following website: http://bulletin.sfsu.edu/policies-procedures/appeals-process/. The form for filing such an appeal is available online at: http://bursar.sfsu.edu/sites/default/files/forms_documents/waiver_finreg.pdf
Damaged cards may be subject to the full Replacement Fee.
- Second, if your OneCard/ Gator Pass is lost, stolen or damaged, and you have registered it with Clipper, you must contact Clipper to report the card lost. Login to your Clipper account at clippercard.com or by calling 877.878.8883 and report the card lost, damaged or stolen. You are responsible for any transit fare payments made with your Clipper card up until the time when you report the card lost/stolen to the Clipper Customer Service Center. Do not request a new Clipper card from the Clipper Customer Service Center, as you will receive a new card from the OneCard office. However, you should call the Clipper support center at 877.878.8883 to request a transfer of any remaining cash value from your Clipper card to your new OneCard issued by the OneCard office (only available for registered Clipper cards). Note that only cash value can be transferred to a new card; other transit passes cannot be transferred. Transfer of cash value to a new Gator Pass requires payment of a balance restoration fee, pursuant to the Clipper Cardholder License Agreement. Your Gator Pass will be added to your replacement card after you receive it. It can take up to five (5) days for your Gator Pass to be added to your replacement card.
Gator Dollars Account Closure
Gator Dollars account will be closed when your current affiliation with San Francisco State University ceases. Students may close their accounts at any time by completing the required form at the OneCard office. A $20.00 fee will be charged for refunded balances. Refunds will not be issued for account balances of $20.00 or less in value. Any refund will be paid by check through normal University procedures. The University reserves the right to close any OneCard account that is inactive for more than twelve (12) months.
Receipts and Statements
Most point-of-sale terminals are equipped to provide a receipt for each Gator Dollars transaction. It is your responsibility to ensure that the receipt is correct. An account statement listing recent monthly transactions will be generated upon your personal request at the OneCard Office.
If you suspect an error on a receipt or account statement, contact the OneCard Office by phone at (415) 338-3619 or in person on the first floor of the Student Services Building no later than five (5) days after the error appears. If you report the error orally, a written confirmation may be required within two (2) days. The investigation should be available within ten (10) days of notification; however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) business days after the close of the investigation. You may request copies of documents used to support our decision.
We will disclose information about your account to third parties for any of the following reasons:
- With your consent, in order to complete a transaction requested by you;
- In order to comply with a court order or lawfully issued subpoena; and/or
- With your written permission.
As part of tuition and fees, all students pay $180 each semester for a “Gator Pass,” which is incorporated into each student’s OneCard and provides unlimited travel on San Francisco MUNI and a 25% discount on BART trips to or from the BART Daly City Station. The transit features of your OneCard are provided through Clipper--your OneCard is also a Clipper card. Clipper is the all-in-one transit card for the Bay Area. It can hold transit passes, such as the Gator Pass, cash value, parking value for use at some limited locations, or any combination. Use of the card for transit fare payment constitutes acceptance of the Clipper Cardholder License Agreement located at www.clippercard.com.
Your One Card/ Gator Pass is not transferrable; only you may use it. If someone else uses your card, it may be confiscated and you may be excluded from participating in the Gator Pass program. You may also be required to participate in the disciplinary process under Executive Order 1098, the university’s Student Code of Conduct procedures, which are available for review at http://conduct.sfsu.edu. You may also face fines or other penalties for violating City and/or State codes or ordinances, such as the San Francisco Transportation Code, which, among other things, sets out fines for fare evasion or ineligible use of a transit pass.
Employees taking classes at SFSU through a fee waiver program are not eligible for a Gator Pass, and do not pay the Gator Pass fee.
Students must pay the Gator Pass fee by themselves or their financial help must cover all debt amounts including current term charges to be able to activate the discount on Gator Pass. In order to activate the Gator Pass discount, students must not have any outstanding balances on their account at the beginning of the term (e.g., Fall 2017).
Students must also sign this agreement to activate the discount on Gator Pass.
Students opting to link their OneCard to a US Bank student checking account, will receive a separate Gator Pass card.
What the Gator Pass Provides
The Gator Pass affords students a 25% discount on all BART rides to and from Daly City BART Station, as well as unlimited rides on the San Francisco Municipal Transportation Authority (SFMTA)’s MUNI, with the exception of cable cars. You will have access to a Gator Pass in any fall and spring semester in which you are enrolled as a student. The Gator Pass is not available over the summer terms or during the January intersession term. The Gator Pass will be in effect from the first day that classes are in session through the last day of the semester. These dates are posted on the university’s academic calendar: https://webapps.sfsu.edu/public/webcal/acadcalendar.
The Gator Pass will be in effect on weekends and holidays occurring during the course of a semester.
High value BART tickets, which are sold at a 6.25% discount, are not compatible with the Gator Pass BART discount. You may sign up at www.clippercard.com to automatically load BART High Value Discount tickets onto your Gator Pass Clipper card, but these funds cannot be used to pay the 25% discounted fares to or from BART Daly City Station. Instead, the high value ticket funds would be used for non-discounted travel (e.g., , trips taken at times other than during the fall or spring semesters, etc.).
Registering Your OneCard/Gator Pass with Clipper
Students are encouraged to register their cards with Clipper by visiting www.clippercard.com. Registering your card protects your balance should you lose your card and need to replace it. It also lets you access your Clipper transaction history, set up automated loading of additional funds, and choose to receive important Clipper updates.
BART riders seeking benefit from the 25% discount must add Clipper cash value to their Clipper card to avail themselves of the discount. Visit www.clippercard.com to learn how to add cash value to your Clipper card. You cannot use Gator Dollars for transit fares.
If you already have a Clipper card, and you wish to transfer your current Clipper cash value to your OneCard/Gator Pass you may do so by calling the Clipper Customer Service Center at 877.878.8883.
Using Your Gator Pass
Once you have signed this agreement and paid all of your tuition fees, your Gator Pass will be activated for use during the semester, as set out above. Activation takes approximately one week once the agreement is signed and tuition and fees are paid in full.
If you withdraw from attending the university, you will no longer be eligible for the Gator Pass program and your related Gator Pass fee will be refunded to the extent required by applicable university policy.
Students must follow all rules set out by SFMTA and BART for patrons of each respective agency’s transit system. Additionally, students must also follow all rules set out by Clipper for using the Clipper card system, which supports the Gator Pass. San Francisco State University is not responsible for any service interruptions or delays experienced by students riding BART or MUNI.
When riding MUNI, you must tag your OneCard/ Gator Pass on a Clipper card reader when entering a station or boarding a vehicle. Failure to do so is a failure to pay, and may result in a fine. Find the Clipper card reader on the bus or at fare gates in stations or ferry terminals. Hold your card flat against the reader until you hear a beep and see a green light, or the fare gate displays “OK.”
For BART travel, tag your OneCard/ Gator Pass on a fare gate to enter or exit a BART station. When your trip either begins or ends at Daly City Station, you will pay a fare discounted by 25% that is deducted when you exit at the fare gate. You may use your OneCard/ Gator Pass for any BART travel, but the discount will only be applied for travel to or from Daly City Station.
Need Help with your OneCard/ Gator Pass?
Feel free to stop by the OneCard office, located on the first floor of the Student Services Building, Monday – Friday from 9am-5pm or email us at firstname.lastname@example.org.