The SF State OneCard is your multi-purpose ID card. Your OneCard must be presented in order to enter numerous campus facilities, obtain services, and allows library and computer lab access. Your OneCard may be deactivated and/or retained if inappropriate or illegal use is reported. Reactivation of OneCard is dependent upon approval by a supervisor. The replacement card fee will apply. Your card and related accounts are non-transferable.
Declining Balance Account
This account is a record of your money deposited into your Gator Dollars account. The money is available for purchasing products and services wherever the OneCard is accepted. You do not earn interest, you may not use the OneCard as a credit card, nor to obtain cash, and you may not transfer your account. You may make a deposit by Discover Card, MasterCard, Visa, or American Express by logging in to OneCard Online or with cash at any Add Value Station (AVS) location. No change is given from an AVS. Cash deposits at any AVS will be available immediately on your account. You may retrieve your OneCard transaction history, from January 16, 2013, onward, up to a 90-day period by logging in to OneCard Online.
Lost, Stolen or Damaged Cards
You agree to immediately report any lost or stolen OneCard in person, by phone, or by logging in to OneCard Online and suspending your card. You will be responsible for all usage of your OneCard prior to reporting its loss or theft to the OneCard Office. We cannot re-activate a lost or stolen card if a replacement has been issued. All replacement OneCards are subject to a $20 administration fee and $2 card fee. A petition to waive/refund the Administrative Fee will be considered in the event of theft, classification change, name change, card defect. In case of theft, the petition must be accompanied by an official copy of the police report in order to be reviewed. Damaged cards may be subject to the full Replacement Fee.
Refund requests may be submitted at the OneCard Office. Eligible Gator Dollar refunds are subject to a $20 administrative fee. Approved refunds will be paid by check through normal University procedures and may take up to 4 (four) weeks to process.
- Gator Dollar balances prior to the consolidation of Gator Dollars and BayBuck$ into one campus debit account are not refundable.
- Gator Dollar amounts deposited by campus departments and programs (such as Housing, Guardian Scholars, etc.) are non-refundable.
- Guest cards are non-refundable.
Your account will be closed when you cease to be a student or employee of San Francisco State University. Students, staff and faculty may close their account at any time by completing the required form at the OneCard office. A $20 administration fee will be charged for refunded balances. Refunds will not be issued for account balances of $20.00 or less in value. Any refund will be paid by check through normal University procedures. San Francisco State University reserves the right to close any account that is inactive for more than twelve (12) months.
Receipts and Statements
Most point-of-sale terminals are equipped to provide a receipt for each transaction. It is your responsibility to ensure that the receipt is correct. An account statement listing recent monthly transactions may be generated upon your personal request at the OneCard Office.
If you suspect and error on a receipt or account statement, contact the OneCard Office no later than five (5) days after the error appears. If you report the error orally, a written confirmation may be required within two (2) days. The investigation should be available within ten (10) days of notification; however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) business days after the close of the investigation. You may request copies of documents used to support our decision.
We will disclose information about your account to third parties for any of the following reasons:
- In order to complete a transaction requested by you
- In order to comply with a court order
- To fulfill a lawful University department or program request
- With your written permission